Home > FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTION:

1. WHERE ARE YOU LOCATED?

We are located in the heart of Scarborough, Ontario Canada. SmartCoinBoxes are manufactured, sold and serviced in this location.

The location of after sales support is VERY important. You need to know where to bring or whom to call when your coin box needs any repair. Our UNLIMITED help line and email system is 24/7. We are NOT off-shore. No lost in translation. Certified Electrician always on-board available to assist you.

We are 100% Canadian Owned and Operated.


2. Is your product Electrical Safety Compliant?

Yes. SmartCoinBoxes are ETL-INTERTEK certified to CSA Standard 22.2 No. 128. File Number: 5009104. This certification is accepted by Electrical, Home, Fire and Property Insurance Inspector. You will find more ETL certified product in Canadian Tire, Walmart, IKEA to name a few.


3. What coins do you think I can use?

SmartCoinBoxes uses single coin only, either...

Loonie ($1 coin)
Twoonie ($2 coin)
Quarter ($0.25 coin)
Tokens ( SmartCoinBox Supplied)

Our default coin is $1 set fro 20 minutes.

4. I have a 120V washer and 240V electric dryer, what Model will I purchase?

You will need an EDC137 (dryer) and ECW682 (washer).
See our product selection flow chart on CATEGORIES column for details.

5. I have a 120V washer and 120V gas dryer, can I use just the ECW682 (washer kit) and plug both washer and dryer in it?

Not exactly. Modern washer draw average 10A and gas dryer average 6.5A. If you add both you will have 10A + 6.5A = 16.5 which exceeds the capacity of the EDC682 which is 15A. Although you may have both appliances currently plug in same duplex wall outlet this is because you may have a conductor of AWG12 which has 20A ampacity OR you may be using a SPLIT receptacle or two circuits of 15A each. Check with your electrician if this is the set-up you have, i.e., AWG12 on your laundry room feed wire from your electrical panel or a split receptacle.

6. Do I need an electrician to install the SmartCoinBoxes?

No. We designed the SmartCoinBox in such a way that no cutting wire or electricians needed. SmartCoinBox is a PLUG and PLAY design.

7. Do you have warranty on SmartCoinBoxes?

Yes. We offer ONE year Parts and Labor Warranty. After ONE year the owner is entitled for FREE LIFETIME LIMITED LABOR warranty.

8. How will the SmartCoinBox know the cycle selected?

Smartcoinbox is totally independent of the machine cycles. To overcome this problem we recommend making chart as shown below.

Assuming $1 coin for 20 minutes:

APPLIANCE CYCLE

ACTUAL CYCLE TIME MEASURED

NUMBER OF COINS INSERTED CONSECUTIVELY

MINUTES ON SMARTCOINBOX

CYCLE COMPLETED/COVERED

CYCLE 1

18

1

20

YES

CYCLE 2

35

2

40

YES

CYCLE 2

44

3

60

YES

CYCLE 3

55

3

60

YES


Minutes per $1 coin can be changed.

ONE TYPE OF COIN ACCEPTED: Either a quarter, a loonie, toonie or our supplied tokens.

9. We noticed that your price is a bit high compared to other suppliers. Why?

We always get this question. We know our product by heart. With more than 30 years experience in electrical control industry SmartCoinBox is built to last and we only use years of proven and certified parts that is why we are very confident in providing our loyal customers limited LIFETIME labor warranty. To be fair we have no quarrel with other suppliers either local or offshore. They obviously know how much their product is worth.

10. Can you repair other brand of coin timer boxes?

Yes. Email us with description of the problem and send photos if you can. We reserve the right to refuse repairs though if we think it violated CSA/UL method of wiring as well usage of non-conforming parts or a design flaw.

11. Can you tell us more about your after sales support?

Our on-line help and text messaging is open 24/7. Expect replies during business hours only. Our website itself has a troubleshooting help. In most cases our client find the solution to their problem by reading our troubleshooting help. Since SmartCoinBoxes are designed by us, we can diagnose any of its problem in LESS THAN ONE MINUTE!

You can also bring your smartcoinbox to our Scarborough location for quick service...so quick that you can grab a coffee and its done when you come back!