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FAQ


High-Efficiency (HE) and Load Sensing Machines

Please note that high-efficiency (HE) washing machines often have load-sensing capabilities that may adjust cycle times dynamically. The SmartCoinBox operates on a fixed timer and does not adjust to changes in the machine’s cycle length. As a result, additional coins or payments may be required to complete a full wash or dry cycle if the machine extends its run time.

For the best experience, we recommend using the SmartCoinBox with machines that do not have load-sensing features, as they provide more consistent cycle times.

We are not responsible for any interruptions in service due to variations in machine cycle times. If you have any questions or concerns, please contact our support team.


Stackable Washer and Dryer:

Some stackables come with ONE plug. If this is the case you will only need the SmartCoinBox ECD137, HEAVY DUTY.

Stackables that come with two power cords, washer and dryer, you will need ECW682 and ECD137 Smartcoinbox.


Do I need an electrician to install my SmartCoinBox?
No, you do not need an electrician to install your Smartcoinbox.

The SmartCoinBox box is used to control the power flow to the washer/dryer through an electrical plug. This system is a plug-and-play system.

SmartCoinBox is easy to install. The Smartcoinbox will mount on 4 screws, on the wall just above the appliance and the appliance would plug directly in the receptacle inside the Smartcoinbox. The Smartcoinbox may be locked with a padlock to secure the coin-tray on coin-operated models, to be unlocked by the landlord only.

*We STRONGLY suggest to have the Smartcoinbox available for QUICK DISMOUNTING if service is needed*



How much should I charge per cycle?
SMARTCOINBOX device is designed to control the electrical power flow to the washer/dryer through an electrical plug-in. SMARTCOINBOX would mount on the wall just above the machine and the machine would plug directly into the device. SmartCoinBox is totally independent of the machine cycles. In order for the cycle to finish, the user will need to insert the appropriate amount of coins or pay the appropriate amount on the app to give the machine ample time to finish the cycle. If the Smartcoinbox timer reaches ZERO before the cycle is finished, the user must insert more coins or load more money onto the app to finish the cycle. Please note that some machines may remain locked until a cycle is completed.

To overcome this problem we recommend making chart as shown below.

Assuming $1 coin for 20 minutes:



IMPORTANT:

Some new High Efficiency appliances have a load-sensing feature. The appliance senses the size of the load and adds the correct amount of time for the load size. This feature on newer machines may cause cycle times to vary, based on the size/density of the load. While the time displayed on this appliance is an estimate, it is not a guarantee. The appliance may add time to the cycle if it feels it needs more time to complete the cycle. This may require customers to pay more money per cycle, as the cycle time depends on their load size.


What types of coins can I use?
SmartCoinBoxes uses a single coin only.

Options are the following:

Loonie ($1 coin - Canada)

Twoonie ($2 coin - Canada)

Quarter ($0.25 coin - USA / Canada)

Tokens ( SmartCoinBox Supplied)



I have a commercial appliance. What do I do?
Disclaimer:

Please note that SmartCoinBox devices are specifically designed for residential/domestic use. They are not designed to work with commercial laundry appliances. For further assistance or clarification, please contact our technicians at [email protected].

REMINDER:

ECW682 and ECD137 are safety certified by INTERTEK-ETL using CSA Standard C22.2 No. 128 under file number 1009104.

Do not use in any other application except for laundry machines and other loads not exceeding the approved capacity. Indoor use only. Do not modify or alter the wirings.